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Opinions

Opinions

Managing Restaurant Patrons

In layman’s terms they are called your ‘regulars’. They are the ones who patronize your restaurant frequently and who choose to be there on...

Hospitality sector in Sri Lanka – its’ legal regulation and concerns

Despite the existence of a Tourism Act that broadly outlines the goals and objectives of the sector; specific tourism related law pertaining to the...

Year in Review: How Africa overcame the challenges of 2014 in...

2014 wasn't a great year for Africa's travel and hotel industries, with the ebola epidemic in a few countries driving down visitor numbers across...

Random thoughts on hospitality: The years gone by and the one...

It’s that time of the year when new resolutions are made. Chances are good you made some last year -- and the year before...

A world-class customer experience

Image of BOB Ferguson
BOB FERGUSON, Vice President, Global Customer Experience at Wyndham Exchange & Rentals, shares his insights and strategy on influencing your customers. Bob spoke on...

Dealing with Negative Customer Feedback, Online and Offline

customer feedback
Negative customer feedback, online or off, can make or break your brand. This is especially true for service brands that operate in the hospitality...

The challenges we face with sustainable tourism

Number of tourist taking pictures of each other on a hilltop
Sustainable tourism (sometimes referred to as green, low-impact, or eco-tourism) used to be a niche-targeting or CSR activity for businesses in the hospitality industry....

Discovering the needs of the Chinese tourist

A black and white image of a Chinese man
As the recent release of tourist arrival statistics for August shows, the Chinese dominated arrivals, closely followed by the Indians, then the English and...

Traveller decision making process – Chapter 1: Inspiration

Thinking traveller
In the digital age, almost every traveler has access to the most comprehensive research tool in the world; The Internet. Gone are the days...

IPTV Technology- Using it right

Here are some tips for how hoteliers could be using IPTV technology to provide their valued customers with an excellent, state of the art...