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Opinions

Hotel guest profiles & managing them

It is absolutely true to say that relationship management is the key to managing the hospitality sector successfully. Accordingly a hotel’s customer relations with...

How the Zika Virus Is Affecting Travel

The travel industry is beginning to react as vacationers rethink their trips amid growing concern over the Zika virus, the mosquito-borne disease that experts...

Niagara Falls shutdown could be big tourism boost

NIAGARA FALLS, N.Y -- With the State proposing dewatering- or shutting off the American side of Niagara Falls- to build two new bridges, Niagara...

Corporate Social Responsibility in Bars – Minimising the immediate impact on...

Corporate Social Responsibility (CSR), for those operating in the liquor industry is different from other industries due to the nature of the product itself...

Charity Begins At Home – Are You Looking After Your Employees...

CSR is fast becoming the norm, as forward-thinking companies are taking to the challenge – Not only to enhance their public image through helping...

Why Listening To Your Guests Is Pivotal

The hospitality industry is constantly progressing. In order to keep up with its competitors whilst providing guests with a service that meets their expectations,...

Benchmarking Sri Lanka with travel destination giants. How do we compare?...

Sri Lanka has lured explorers for quite a long time. Marco Polo portrayed it as the finest island of its size on the planet,...

What the hotel industry can learn from the oil plunge

Back in 2012, I owned a beautiful, black, chromed-out Jeep Liberty SUV. I loved that car. It had leather upholstery, a Garmin GPS built...

Selecting Your Role in the Hospitality Industry

Key Words: Introduction to the Hospitality Industry, Guide to select your role in the Hospitality Industry The Hospitality Industry is a broad category within the...

05 Things Hotel School Won’t Prepare You For

Hoteliers, in its simplest sense, are those individuals who own or manage a hotel establishment. This includes, but is not limited to the Founder,...