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Hospitality.lk Blog

Hospitality.lk Blog

What Can Sri Lankan Hospitality Industry Professionals Learn from International Hospitality...

Hotel front office
The emerald isle of the Indian Ocean, Sri Lanka has a myriad of golden tourist hotspots spanning its shores. From sandy beaches to cultural...

How to Leverage Technology and Digital Platforms on a Limited Budget?

Digital Platform vector
Technology has transformed not only how we do business, but how we shop, live, learn and even how we socialize in an unprecedented manner. ...

Surge in Indian Tourists to Sri Lanka

Indian tourists
The Sri Lanka Tourism Promotion Board confirms that 2014 saw Indian tourists accounting for almost 20% of the total arrivals. In other words, of...

Dealing with Negative Customer Feedback, Online and Offline

customer feedback
Negative customer feedback, online or off, can make or break your brand. This is especially true for service brands that operate in the hospitality...

Why is outstanding customer service so difficult to foster?

smile face on a paper
"89% of consumers have stopped doing business with a company after experiencing poor customer service". The importance of focusing on outstanding customer service cannot...

What is the Michelin star and why you should pursue it?

Michelin star
The Michelin Star is awarded to a restaurant adjudged as serving high quality meals with personality and flair. In case it did cross your...

Essential Skills for Starting and Running a Successful Restaurant

restaurant
Starting and running a successful restaurant is not easy. Many elements such as developing a concept, finding a suitable location, designing the menu and...

Eco-Friendly Hotels – a brief “how to”

Eco friendly hotel
Formerly a buzzword floating around travel and tourism circles, eco-friendly, has grown to become popular with many of today’s “save the planet”-type movements. Such...

The challenges we face with sustainable tourism

Number of tourist taking pictures of each other on a hilltop
Sustainable tourism (sometimes referred to as green, low-impact, or eco-tourism) used to be a niche-targeting or CSR activity for businesses in the hospitality industry....

Leveraging Digital Marketing to Increase Hotel Bookings

Hotel Digital Marketing
Travel and tourism is one of the few industries worldwide that has effectively leveraged on digital marketing. The same holds true in the Sri...