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Hospitality.lk Blog

Hospitality.lk Blog

Why is outstanding customer service so difficult to foster?

smile face on a paper
"89% of consumers have stopped doing business with a company after experiencing poor customer service". The importance of focusing on outstanding customer service cannot...

What is the Michelin star and why you should pursue it?

Michelin star
The Michelin Star is awarded to a restaurant adjudged as serving high quality meals with personality and flair. In case it did cross your...

Essential Skills for Starting and Running a Successful Restaurant

restaurant
Starting and running a successful restaurant is not easy. Many elements such as developing a concept, finding a suitable location, designing the menu and...

Eco-Friendly Hotels – a brief “how to”

Eco friendly hotel
Formerly a buzzword floating around travel and tourism circles, eco-friendly, has grown to become popular with many of today’s “save the planet”-type movements. Such...

The challenges we face with sustainable tourism

Number of tourist taking pictures of each other on a hilltop
Sustainable tourism (sometimes referred to as green, low-impact, or eco-tourism) used to be a niche-targeting or CSR activity for businesses in the hospitality industry....

Leveraging Digital Marketing to Increase Hotel Bookings

Hotel Digital Marketing
Travel and tourism is one of the few industries worldwide that has effectively leveraged on digital marketing. The same holds true in the Sri...

Building a virtual bridge between a free independent traveler and the...

The travel and tourism industry is a multi-trillion dollar business and every country, city, hotel and travel agency is seeking for their share of...

Discovering the needs of the Chinese tourist

A black and white image of a Chinese man
As the recent release of tourist arrival statistics for August shows, the Chinese dominated arrivals, closely followed by the Indians, then the English and...