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Hospitality.lk Blog

Hospitality.lk Blog

Why listening to your guests is pivotal

Image of 'listening to your customer'
The hospitality industry is constantly progressing. In order to keep up with its competitors whilst providing guests with a service that meets their expectations,...

05 Things Hotel School Won’t Prepare You For

Image of hotel staff serving customers
Hoteliers, in its simplest sense, are those individuals who own or manage a hotel establishment. This includes, but is not limited to the Founder,...

A Brief History of the Sri Lankan Tourism Industry

Stupa
Sri Lanka has a rapidly growing tourism industry which contributes significantly to the economic growth of the country. Sri Lankan tourism history dates back even...

Success in the hospitality industry is determined by your persona, your...

beach
The hospitality industry is a broad industry compared to other industries and includes a wide range of fields. The hospitality industry deals with providing...

Sri Lankan Hotels’ CSR Initiatives

CSR
Corporate Social Responsibility as of late has been ingrained into the DNA of most large private enterprises in the country, and with Sri Lanka’s...

5 Things you wish Culinary School taught you!

Culinary school is a quest and an art for the brave and passionate to conquer. Most of us embark on this journey not knowing...

Driving Sustainability into Small Businesses – How your small hotel can...

Times have brought with it changes towards how we do business, it is no longer your bottom line only that matters, it is your...

How to leverage digital mediums to attract customers to your restaurant

With plenty of restaurants mushrooming all over Colombo city, it is quite astounding to see a lack of successfully implemented digital marketing strategies being...

Inspiring Customer Service Tales from Restaurants

Succeeding in the restaurant business demands that the food you serve be of high quality at the right price and all of this along...

Why you should stop ignoring your establishment’s online feedback

Online Reviews
In an organization, the decision-making process flows from top to bottom. Even though the purpose of a business organization is to satisfy its customers’...